Frequently Asked Questions
Find solutions to the most common questions.
Downloads & Access
How do I download my files after purchase?
After completing your payment, you’ll receive an email with a secure download link within minutes. The link is valid for 30 days and can be used up to 5 times. Save this link in a safe place as we don’t have a customer dashboard currently.
What if I lose access to my download link?
We recommend creating a free Mega account before downloading your files. This way, you can save the files to your Mega cloud storage and access them anytime without worrying about lost emails or links.
My download link isn’t working. What should I do?
Download links expire after 30 days or 5 uses for security. If your link has expired, email us with your order details and we’ll provide a fresh download link.
What if I don’t receive my download email?
First, check your spam or junk folder. If you still can’t find it, contact us at contact@cutebeeclipart.com with your transaction ID, and we’ll resend your download link.
What file formats do you provide?
Our clipart comes in high-quality PNG format with transparent backgrounds, perfect for any project. Files are optimized for both digital and print use.
Usage & Licensing
Can I use these designs for commercial projects?
Yes all our clipart comes with a commercial license. You can create and sell unlimited finished products including printables, invitations, apparel, merchandise, and stickers without requiring an extended license.
Can I resell or redistribute the clipart files?
No, you cannot resell, share, or distribute the original digital files as-is or in editable formats. You also cannot upload unmodified files to stock marketplaces or POD platforms. However, you can use them to create products that you sell.
What else am I not allowed to do?
You cannot use the designs for AI training, NFTs, trademark registration, or claim authorship of the original designs.
Do I need to credit CuteBeeClipart when using the designs?
Credit is appreciated but not required. You’re free to use our designs without attribution.
Payment & Orders
What payment methods do you accept?
We accept all major credit cards and PayPal through our secure payment processor Paddle.
Is my payment information secure?
Absolutely all payments are processed through Paddle, a secure PCI-compliant payment processor. We never store your payment information.
Can I get a refund?
Due to the digital nature of our products, all sales are final. However, if you experience technical issues with your download, we’re happy to help resolve them.
Technical Support
What software do I need to use these files?
Our PNG files work with virtually any design software including Canva, Photoshop, Illustrator, PowerPoint, Word, and even free programs like GIMP or Canva.
Why can’t I open my downloaded files?
Make sure you have software that supports PNG files. If files appear corrupted, try downloading again or contact us for assistance.
What’s the resolution/quality of the clipart?
All our clipart is created in high resolution (300 DPI) in PNG format with transparent backgrounds, perfect for both digital use and professional printing.